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Frequently asked questions
What is the return policy?
We hope you love your purchase! However, if something isn’t quite right or doesn’t meet your expectations, we’re happy to help.
We offer a 21-day returns policy on all clothing items. If you’d like to start a return, simply contact us at spritandthread@hotmail.com, and we’ll guide you through the process.
When will I get my order?
We aim to dispatch all orders on the next working day.
Once your order has been placed, you’ll receive a confirmation email with your tracking number and shipping updates from our delivery provider.
Most orders arrive within 3 business days, although delivery times may vary depending on your location.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
Why do we currently only offer one jumper?
At Spirit & Thread, every piece features bespoke embroidery, meaning each production run is carefully crafted with quality and attention to detail. Because of this, our bulk orders take a little longer to produce. Our Romans hoodie is just the beginning—the launch of a vision that God has placed on our hearts. We have so many exciting designs, collections, and ideas planned for the future, and we can’t wait to share them with you.
Thank you for being part of our journey as we grow. Your support means more than you know, and we’re grateful to have you alongside us from the very beginning.
